We are looking for a high-performing KYC Analyst or Senior Analyst who is ready to step into a hands-on leadership role.
This role suits someone who enjoys staying close to the work, exercises strong judgement across individual and corporate KYC, and is motivated by ownership, accountability and continuous improvement rather than a large hierarchical structure.
As KYC Lead, you will remain actively involved in day-to-day KYC execution while guiding a small remote team of eight and acting as the escalation point for complex or judgement-based cases. You will play a key role in lifting quality, consistency and efficiency across our onboarding processes.
Based in our Sydney office, you will report to the COO and act as the operational anchor for the function, supporting real-time decision-making and working closely with local stakeholders including Support, Sales, the OTC Desk and Compliance.
Key responsibilities
KYC & Client Due Diligence (hands-on)
Manage and perform end-to-end KYC/CDD for individual and corporate clients across multiple jurisdictions
Conduct enhanced due diligence for higher-risk clients, including PEPs, sanctions-exposed individuals and complex ownership structures
Review and approve KYC files prepared by the team, providing clear feedback and guidance
Identify red flags, apply risk-based judgement and escalate matters appropriately
Support ongoing monitoring activities and assist with the identification and escalation of suspicious activity
Periodically review client files to identify gaps and drive remediation
Team coordination & quality oversight
Act as the primary on-the-ground lead for a team of remote KYC analysts, providing day-to-day guidance, decision support and quality oversight
Manage workload allocation, prioritisation and quality checks
Support the development of team capability through coaching, feedback and knowledge sharing
Promote consistent application of KYC standards and risk-based decision-making
Partner closely with Compliance to ensure operational KYC practices align with regulatory expectations
Serve as a key escalation point during Sydney business hours to support timely onboarding decisions
Process improvement & documentation
Help maintain and continuously improve KYC procedures, templates and standard operating procedures
Identify inefficiencies or recurring issues and propose practical, scalable process improvements
Ensure accurate, auditable client records are maintained across KYC and AML systems
Support internal and external audits by ensuring documentation is complete, organised and readily available
Provide weekly reporting on KYC volumes, turnaround times, escalations and exceptions
Training & knowledge sharing
Support onboarding and training of new KYC team members
Assist with the rollout of procedural updates, regulatory changes or system enhancements
Act as a subject-matter resource for internal stakeholders on KYC-related queries
Experience and capabilities
2–3 years’ experience in KYC/CDD, AML or client onboarding within a regulated financial services environment
Strong working knowledge of Australian AML/CTF requirements; exposure to other jurisdictions (such as Singapore) is an advantage
Demonstrated experience handling corporate KYC, beneficial ownership structures and higher-risk client profiles
Sound judgement and confidence escalating issues appropriately
Experience supporting, guiding or reviewing the work of junior analysts; formal people management experience is not required
Comfortable working hands-on in KYC systems and reviewing detailed client documentation
Strong attention to detail, organisational skills and clear written communication
Professional certifications such as CAMS (or willingness to work towards one) are advantageous
What we offer
A competitive salary
A challenging and rewarding role in the dynamic crypto industry
A winning, fun, hard-working team
Ongoing learning and support
Great career development opportunities in a growing company
This is an in-office role, so please do not apply if you are looking for a hybrid or remote opportunity.